Time Savings and High Customer Satisfaction
with AMS Service Portals
TTC Informatik GmbH offers innovative service portal solutions with AMS in the background, optimizing your customer service and relieving your employees.
With the powerful AMSConSuite, you benefit from a strong connection of multiple software components: The program package establishes an effective connection between AMS and Atlassian's Jira or Confluence software. The AMSConSuite supports you in processing customer inquiries as well as in internal job and knowledge management.
Alternatively, you can opt for custom programmed web portals. They are developed using your corporate design language to ensure a consistent user experience for your customers. Status inquiries, document downloads, job recording, and much more are easily available via login.
Increase the efficiency of your services internally and externally with the tailored solutions from TTC.
The Advantages of
AMS Service Portals
Standardized Documents Improve Knowledge Management
Reports and documentation accessible online everywhere
Better Control of Internal Tasks
Quick delegation of tasks related to a job
Time and Cost Savings
Effort for phone inquiries and email chains is reduced
High Customer Satisfaction
Your customers can see the job status at any time
Information Always Up to Date
Regular synchronization with AMS ensures current data
AMS Connect Suite
With the AMS Connect Suite (AMSConSuite), TTC offers you the opportunity to facilitate your employees' daily work and accelerate processes with portal solutions connected to Atlassian Jira and Confluence.
Through the Connect Suite, internal tasks and information directly related to a customer job or other business processes, such as order projects, inquiries, credit note tasks, etc., can be clearly shared and even made available to the field service.
An Overview of the AMSConSuit
The AMS Connect Suite consists of three optional components and forms a powerful combination of AMS and the software components Jira and Confluence (Cloud) from Atlassian.
The interplay of these systems allows you efficient and time-saving internal and external communication. It also assists in task coordination and optimizes knowledge management within the company and with the field service.
The AMS Connect Suite consists of three optional modules that you can combine according to your operational needs with AMS as the core
1 → AMSCWS Connect Wiki System
2 → AMSCDS Connect Dashboard System
3 → AMSCCS Connect Customer System
1. AMSCWS Connect Wiki System
Basis: AMS and Atlassian Confluence
The Connect Wiki System CWS is a browser-based wiki system for knowledge and data management, where information can be stored.
This includes:
Quotations
Sequences
Complaints
Credit notes
Sales statistics
Dunning notes
Automated visit reports
Supplier data
Documentation
KPIs
Through an interface, the required AMS data is always exported to Confluence in real-time. Additional data that cannot be represented in AMS (e.g., handover protocols, internal QM systems) can also be created and managed.
All information is practically compilable in AMSCWS in standardized overviews without needing to access various AMS modules again. Authorized employees can access this data anywhere via the internet and password. The Connect Wiki System is also ideally suited as an intranet for the company.
2. AMSCDS Connect Dashboard System
Basis: AMS and Atlassian JIRA Work Management (Ticket System)
With AMSCDS, tasks can be represented and managed as tickets even before the actual job recording in AMS occurs.
This includes:
Preliminary work
Phone calls
Call-back requests
Email inquiries
Negotiations
With a defined status, these processes can be transferred to AMS and converted into jobs. Conversely, you can also create Jira tasks from AMS with AMSCDS, making them visible to employees everywhere.
The great benefit: You can also use AMSCDS for task management and communication of these tasks (e.g., task assignment). Employees can then directly access Jira via mobile devices and view or edit tasks there. This way, employees always have their tasks in sight.
3. AMSCCS Connect Customer System
Basis: AMS and JIRA Service Management
With AMSCCS, your customers have the opportunity to retrieve or edit job-related information via a simple web browser interface.
This includes:
Inquire about job status
Print documents
Ask questions about their jobs via comment function
Your customers are thus always informed about the jobs, and your employees save time on the phone or in answering emails.
Through the interface to AMS, the required data is regularly exported to Jira and displayed on the web interface. Each customer can only see their data via customer name and/or password login.
Individual Web Portals
The “Online Service Centers” allow your customers quick, time-independent and convenient contact with your company through a web frontend in your design. These web portals are planned individually with you and implemented according to your wishes. Registration is simple with personal access data.
The following functions are available to your customers:
Job/delivery status and production tracking
Form-based job recording
Provide return shipping information
Access to heat treatment data from AMS in real-time
View and update master data
Search and manage job archives
Document and download area
