Modern communication - service desk

Support

Service desk - a direct access to us

In case of a problem quick help is needed!

Therefore we provide access to our modern ticket system for our customers. This system is available 24/7 and can be used from anywhere in the world.

We call it ÖJIRA or also Service desk.

All requests, calls, error messages (manual or captured by AMS) and wishes for functions are documented in this ticket system.

Your benefits:

  • You can see the processing status of your request or task at any time,
  • comment on procedures,
  • attach screenshots facilitating the processing,
  • get in touch with our support or
  • conveniently exchange large documents, images, manuals.
  • Uploaded manuals can be called off anytime.
  • You are informed automatically via e-mail for changes, questions and completions.
  • Once a week you receive a report on pending tasks.

Direct integration - into our application AMS. Through a special key shortcut you can enter error messages, wishes for functions, configuration changes or user questions directly, right from out of the application AMS, into the ticket system.

to the service desk

You need advice or support?
Happy to help via phone, e-mail, service desk...

 Get in touch

RoadMap - active participation in the future development

However our service desk offers even more influence possibilities. You determine the future functions that are to be programmed and evaluate scheduled program extensions.

Your opinion and statement is important to us! 

So vote on program extensions and thereby help us classify and evaluate necessary functions according to their benefit. See also the news article on this subject.